Ooh I am
soooo mad and just had to have a little vent on here. I ordered some fabric from a quilt shop in the USA at the beginning of September and had still not received it come the end of October/beginning of November. So I did what anyone else would do - I got in touch with them to inquire as to its' whereabouts as the tracking number they had given me provided no information to its whereabouts. After a couple of emails back and forth (all pleasant) I still hadn't received the item and I had spent rather a lot of money for the item through Paypal I filed a claim for non-receipt. Needless to say, everything got resolved and I received a refund from said quilt shop and thought nothing more of it until today when I opened my email inbox.....
I have received today an email from the quilt shop in question which is
unbelievable in its rudeness. The email basically implies that it is my fault I didn't receive the item because I live in the UK and that they are considering not accepting any orders from either UK customers or people that use Paypal!!! Go figure that one out!!! How on earth is it my fault?!! I ask you!!!? (This also from a shop that says it really matters to them as they are trying to grow their business - I don't think so with this behaviour!) What would you do if you hadn't received something in the post - do nothing?! The said quilt shop also implies as to my honesty about the whole non receipt - I regularly order fabric from both the UK and the USA and this is the only package I haven't received. Ever. I had placed orders at other fabric stores in the USA
after I had placed this order and had received all of those no problem - they had all arrived by the following week.
I am absolutely gobsmacked by this company's behaviour - I won't name names on here but I certainly won't be recommending this company to anyone I know - or any of my customers for that matter. (But if you do want to know I will let you know personally as I really don't feel that these people deserve the custom - whether its a US or UK customer or anywhere else for that matter - I wouldn't normally do this sort of thing but their behaviour about it is so disgraceful they really don't deserve to get away with it). I don't feel that I have done anything wrong - I just did what anyone else would do upon non-receipt of an item. Needless to say they have received an email from me.....
However, I would like to say that all the other UK and US quilt shops I use are
fantastically good and would in no way like to tar them with the same brush as they have all provided excellent delivery and customer service.
What do you think? Am I in the wrong? I don't think I am?..